Refund policy
Return & Refund Policy
Thank you for shopping with Hottoget.com! We want you to love your purchase, but if something isn’t right, we’re here to help.
✅ Returns
We accept returns within 30 days of delivery for most items in new and unused condition.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it
- Be in the original packaging
- Have the receipt or proof of purchase
Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
🔄 Exchanges
Need to exchange for a different item? Contact us at support@hottoget.com with your order number and request. We'll guide you through the steps.
💸 Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed back to your original payment method within 5–7 business days.
🚫 Non-Returnable Items
- Sale/clearance items
- Items damaged due to misuse
- Gift cards or downloadable software (if applicable)
🛠️ Damaged or Defective Items
If your item arrived damaged or not working properly, please email us within 7 days of delivery at support@hottoget.com with:
Order number
Photos/videos of the issue
We’ll send a replacement or issue a full refund.
📩 Contact Us
For any return, exchange, or refund questions, contact us at:
📧 support@hottoget.com