Shipping policy
Where We Ship
We ship to the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand. If your country is not available at checkout, email support@hottoget.com and we will tell you whether we can arrange delivery.
Shipping Cost
Free standard shipping on every order. There are no minimum-spend requirements and no surprise fees at checkout.
Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking as soon as your order ships.
Estimated Delivery Times
Delivery estimates below are counted from the day your order ships, not the day you place it.
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 8–14 business days |
| United Kingdom & European Union | 10–15 business days |
| Australia & New Zealand | 10–16 business days |
These are estimates, not guarantees. Customs processing, carrier delays, and peak seasons can extend them.
Where Orders Ship From
We work with fulfillment partners in the United States and overseas, and we ship each order from whichever warehouse stocks your item. If you order several products, they may arrive in separate packages with separate tracking numbers, at no extra cost to you.
Customs, Duties, and Taxes
For orders shipped to the United States, we cover any applicable import charges. For orders outside the United States, your country may charge import duties or taxes on delivery. These are set by your local customs authority, are outside our control, and are the responsibility of the recipient.
Tracking Your Order
A tracking number is emailed to you when your order ships. Tracking can take 2–5 business days to show its first scan while the package moves through the carrier network. If your tracking has not updated after 7 business days, email us.
Incorrect Addresses and Failed Deliveries
Please check your shipping address carefully at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. If a package is marked delivered but you have not received it, contact us within 7 days and we will open a carrier investigation.
Lost or Delayed Packages
If your order has not arrived within 30 days of the shipping confirmation, contact us and we will send a replacement or issue a full refund.
Contact
COTIEN LLC — Email: support@hottoget.com — Phone: +1 209 266 6895