Shipping policy
Shipping Policy
Where We Ship
We ship worldwide. Available destinations are shown at checkout. If your country is not available at checkout, email support@hottoget.com and we will let you know whether we can arrange delivery.
Shipping Cost
Free tracked shipping on every order, to every destination. There is no minimum spend, and you will not be charged a shipping fee at checkout.
Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking information as soon as your order ships.
Estimated Delivery Times
The estimates below are counted from the day you place your order and already include our 1–3 business day processing time.
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 6–12 days |
| European Union | 6–12 days |
| United States | 6–14 days |
| Canada | 10–15 days |
| Australia & New Zealand | 6–10 days |
| All other countries | 10–25 days |
These are estimates, not guarantees. Customs processing, carrier delays, peak seasons, and other circumstances outside our control may extend delivery times.
Where Orders Ship From
We work with fulfillment partners in the United States and overseas, and we ship each order from whichever warehouse stocks your item. If you order several products, they may arrive in separate packages with separate tracking numbers, at no extra cost to you.
Customs, Duties, and Taxes
For orders shipped to the United States, we cover any applicable import charges. For orders shipped outside the United States, your country may charge import duties or taxes on delivery. These charges are set by your local customs authority, are outside our control, and are the responsibility of the recipient.
Tracking Your Order
A tracking number is emailed to you when your order ships. Tracking can take 2–5 business days to show its first scan while the package moves through the carrier network. If your tracking has not updated after 7 business days, please email us.
Incorrect Addresses and Failed Deliveries
Please check your shipping address carefully at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment.
If a package is marked delivered but you have not received it, contact us within 7 days and we will open a carrier investigation.
Lost or Delayed Packages
If your order has not arrived within 30 days of the shipping confirmation, contact us and we will send a replacement or issue a full refund.
Contact
COTIEN LLC
444 Alaska Avenue, Torrance, CA 90503, United States
Email: support@hottoget.com
Phone: +1 (209) 266-6895